Alex Turgeon Digital Experiences and Resume

Clark

Administrative Information Services Division, Clark University, Worcester, MA | www.clarku.edu/offices/ais

Business Analyst Intern, December 2016 - Present
- Utilize Tableau data visualization software to create visual reports directly related to department's strategic decisions.
- Leverage and sort data within Excel to identify opportunities and risks pertaining to administrative needs.
- Assist in translating business requirements into system changes, enhancements, and documented standard procedures.
- Work collaboratively to address problems and communicate recommended solutions to key stakeholders.

Graduate School of Management, Clark University, Worcester, MA | www.clarku.edu/gsom

Graduate Assistant, August 2015- Present
- Support the Associate Dean & Clark undergrads to formulate, design and manage community engagement projects.
- Implemented an online open database to improve project impact and collaboration amongst project teams.

Information Technology Services Division, Clark University, Worcester, MA | www.clarku.edu/offices/its

Endpoint Systems Analyst, May 2012- September 2016
- Arranged technical support for hardware, software and configuration issues related to end-user computing.
- Prepared, validated, and deployed computer hardware inventory and associated software peripherals before deployment.
- Provided in-person, second-tier technical support; facilitated resolution and enhanced user satisfaction with services.

WooConnect

Co-Founder, April 2014 - May 2016
- Launched web application prototype; enrolled 400 users within first 2 months of soft launch.
- Developed partnership agreements with 2 local universities and 50 local business; promoted 100+ events.
- Secured startup funds to develop minimum viable product aimed at helping college students connect with local businesses.

Origin Consulting

Associate Creative Consultant & Market Researcher - June 2015 - September 2015
Associate Creative Designer & Market Researcher
- Conducted market research and field test experiments to fine-tune product placement strategies for a smart dog collar (client: American Kennel Club).
- Developed personas and contributed to UI/UX improvements for a non-invasive, audio recording application intended for interviewers, medical professionals, presenters (client: Youfolo).

Skyscope

Associate Creative Producer & Internal Content Manager Intern, May 2014 - March 2015
- Created, managed, and analyzed social media content for Skyscope pages; increased social media visibility by 120%
  - Coordinated high-level, communication and creative objectives with clients; Cuisinart, InfoGroup, Emirates